Operations Manager

Salary: £45,000 per annum plus monthly TRONC

Hours: 40 hours per week, working 5 days over 7

Based – Hotel in North Yorkshire

Role Overview

We are seeking an experienced and dynamic Operations Manager – Food & Beverage to lead and oversee all F&B operations across the hotel. You will be responsible for ensuring exceptional guest experiences across all outlets, managing a diverse team of F&B managers, and driving operational excellence, profitability, and sustainability.

This role is food and beverage led but requires strong operational oversight of all F&B areas including restaurants, bars, private dining, and event spaces.

Key Responsibilities

• Operational Leadership: Oversee daily operations of all F&B outlets including the Restaurant, Bar, Private Dining, Chef’s Table, and Deer House events space.
• Team Management: Lead, mentor, and develop F&B managers and their teams, fostering a culture of excellence and collaboration.
• Recruitment & Staffing: Manage recruitment, induction, scheduling, and rotas for all F&B staff ensuring adequate staffing levels for smooth operations.
• Financial Oversight: Monitor and control costs, manage budgets, and optimise profitability across all F&B operations.
• Procurement & Ordering: Oversee ordering, stock control, and supplier relationships to ensure quality, efficiency, and sustainability standards.
• Guest Experience: Ensure consistent delivery of high-quality service, attention to detail, and outstanding guest satisfaction.
• Training & Development: Implement ongoing training programs to enhance team skills, product knowledge, and service standards.
• Events Management: Collaborate with events and catering teams to deliver seamless private dining and special event experiences.
• Sustainability & Ethics: Promote and embed a sustainability ethos in all F&B operations, including waste reduction, responsible sourcing, and environmental practices.
• Compliance & Standards: Ensure all operations comply with health, safety, hygiene, and licensing regulations.

Person Specification

• Proven experience in a senior F&B operations role, ideally in a luxury hotel, fine dining, or high-end event environment.
• Strong leadership skills with experience managing multiple managers and large teams.
• Deep understanding of food and beverage operations, cost control, and revenue management.
• Excellent organizational, communication, and interpersonal skills.
• Passion for sustainability, high standards, and delivering exceptional guest experiences.
• Ability to work flexible hours including weekends, evenings, and special events.

Package Description

We take pride in recognising and rewarding the dedication of our team members. Alongside competitive pay and monthly TRONC, our team enjoys an exceptional range of benefits designed to enrich both work and life.

With 30 days’ annual leave (pro rata for part-time, including bank holidays) and access to the NEST pension scheme for eligible team members, we’re committed to supporting your wellbeing, security, and professional growth.

From exclusive access to our award-winning facilities and exciting employee events, to wellbeing initiatives and bespoke learning opportunities, every detail reflects our dedication to excellence. Working with us means becoming part of a team that values quality, care, and genuine hospitality in everything we do.

Exclusive privileges our team enjoy include:

• Access to the Country Club and Spa facilities
• 50% discount on food and beverage
• 50% discount on spa days for you and up to 3 guests
• Hotel stays for yourself, friends, and family