Customer Advisor 

Location: Manchester 

Salary: £28,000

Are you passionate about delivering outstanding customer service?

Are you self-motivated with great communication skills?

Do you have a desire to progress within a rapidly growing business?

We want to hear from you!

Responsibilities include (but are not limited to):

• Delivering an exceptional standard of customer service to all customers through a variety of inbound channels
• Answering customer service queries regarding orders already placed
• Process orders for goods over the phone
• Actively listening to customer's needs and providing appropriate advice and suggestions
• Building and maintaining highly accurate customer information data records

A little bit about you:

• Experience in using Microsoft Office, including Outlook
• Competent keyboard skills
• High standard of communication, both verbal and written
• Excellent attention to detail with the ability to write concise, accurate notes
• Excellent multi-tasking skills with the ability to maintain calm under pressure
• Patient, Empathetic and understanding
• Able to build rapport with customers and ensure they remain calm when calling in with an issue to be resolved