Job Title: 2^nd Line Network Support Engineer

Employment Type: Full-time, Permanent

Location: Leeds

Hybrid working available with a minimum of 2 days working in the office

Salary: £35,000 - £50,000 (Based on experience)

Our client is an advanced technology services company providing professional services and software defined solutions to enterprises across the world. They’re looking to grow their Managed Services team and require a full-time 2^nd Line Network Support Engineer. The individual will be a highly motivated and skilled team player who has at least 3 years of network support experience. The role will be interacting with managed services customers and requires the candidate to demonstrate outstanding customer relationship skills.

The Role

The role involves responding to customer incidents and service requests received via telephone, email or web portal. Information is managed via a standard service desk tool and several developed and commercial monitoring platforms.

Experience

• Cisco Catalyst Switches – including 9000 & 8000 series
• Cisco ISR Routers
• Cisco ASA and FTD Firewalls including ASA image and Firepower image
• Cisco Nexus Switches (NXOS)
• Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site
• Cisco Hyperflex
• Cisco DNAC/Software Defined Access
• Cisco SD-WAN (Viptela)
• VMware ESXi & vCentre
• Windows & Linux
• Strong skills in BGP, OSPF, VXLAN

Technical Experience

• 3+ years of experience in a networking role
• Experience of troubleshooting Software Defined networking solutions
• Knowledge of Cisco Software Defined networking technologies
• In depth experience with troubleshooting and diagnosing advanced network issues including configuration, routing issues, performance concerns, software bugs, hardware failures
• Excellent documentation skills
• Ability to clearly communicate complex technical concepts with non-technical audiences
• Ability to analyze complex data and develop innovative solutions
• Exposure to non-Cisco Infrastructure, i.e. HP, Juniper, F5, Citrix, CheckPoint, Fortinet, Palo Alto and VMWare NSX
• Valid UK Driving License, and access to a vehicle

Desirable skills

• Cisco Certification CCNA, CCNP
• Experience of working within an ISO27001:2013 onwards environment.
• Any scripting skills (Python, PowerShell, Bash)